Privacy Policy

About This Privacy Notice

Roberts Pianos Oxford respects your privacy and is committed to protecting your personal data. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This privacy notice explains how we collect, use, disclose, and otherwise process your personal information.

Roberts Pianos Oxford is the data controller for personal data we process. Our Data Protection Officer can be contacted at info@robertspianos.com.

Information We Collect

We collect information you provide directly to us, such as when you:

• Contact us through our website forms
• Submit a piano for sale
• Request services or quotes
• Sign up for our newsletter
• Create an account on our platform

Types of Information

The types of information we may collect include:

• Personal Information: Name, email address, phone number, and mailing address
• Piano Information: Details about pianos you submit for sale or service
• Service Requests: Information about services you request or inquiries you make
• Website Usage: Information about how you use our website and services

How We Use Your Information

We use the information we collect on the basis of the following legal grounds (as defined under UK GDPR):

• Contract Performance: To provide services you have requested or purchased
• Legitimate Interests: To improve our services and business operations
• Respond to your inquiries and requests
• Send you important updates about our services
• Comply with legal obligations
• Protect against fraud and abuse

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With your explicit consent
• To comply with legal requirements
• To protect our rights and safety
• With trusted service providers who assist us in operating our business

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking

We may use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Please see our Cookie Policy for more details.

Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request access to the personal information we hold about you
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information (subject to certain exceptions)
• Right to Data Portability: Receive your personal data in a structured, commonly-used format
• Right to Object: Object to processing of your data for direct marketing and certain other purposes
• Right to Lodge a Complaint: Lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have violated your rights

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. For significant changes, we will request your consent as required by UK GDPR.