Terms of Service
The terms and conditions governing your use of our services, compliant with UK consumer law and the Consumer Rights Act 2015.
About These Terms
Roberts Pianos Oxford is committed to providing services in compliance with the Consumer Rights Act 2015 and other applicable UK consumer protection laws. These Terms of Service, together with our Privacy Policy, govern your use of our website and services. Please read them carefully.
If you are a consumer (a natural person acting for purposes which are outside their trade, business, or profession), the Consumer Rights Act 2015 provides you with legal protections, some of which cannot be excluded or limited by these terms. Where we refer to "legal rights" below, we are referring to your statutory rights under UK consumer protection law.
Acceptance of Terms
By accessing and using the Roberts Pianos website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Description of Service
Roberts Pianos provides piano sales, restoration, tuning, and moving services. Our website allows users to:
- Browse our piano inventory
- Submit pianos for sale consideration
- Request quotes for services
- Contact us for information
- Schedule appointments
User Responsibilities
As a user of our services, you agree to:
- Provide accurate and truthful information
- Not use our services for any unlawful purpose
- Not attempt to gain unauthorized access to our systems
- Respect the intellectual property rights of others
- Not interfere with the proper functioning of our website
Piano Submission Terms
When submitting a piano for sale consideration, you agree to:
- Provide accurate and complete information about the piano
- Own or have legal authority to sell the piano
- Allow us to inspect the piano if requested
- Understand that submission does not guarantee acceptance
- Provide clear, accurate photographs of the piano
Service Terms
Our services are subject to the following terms:
- All services are provided "as is" without warranties
- We reserve the right to refuse service to anyone
- Service availability may vary by location within the UK
- Pricing is subject to change without notice
- Appointments are required for most services
Payment Terms
Payment terms for our services:
- Payment is due upon completion of services
- We accept cash, check, and major credit cards
- Deposits may be required for certain services
- Prices are subject to change without notice
- VAT will be added at the applicable rate
Refund Policy
Consumer Rights Act 2015 provides you with the right to a refund if services are not provided with reasonable care and skill, or do not match the service description. In addition to your statutory rights:
- Refund requests must be submitted in writing within 30 days of service completion
- Refund amount depends on services already provided
- Refunds are processed within 30 days of our approval
Structural condition and as-is sale (pianos)
The following applies to purchases of pianos from Roberts Pianos and forms part of your agreement when you buy an instrument from us, together with any separate written terms provided at the time of sale.
Structural condition disclaimer
Unless Roberts Pianos states otherwise in writing, a used piano sold by us should be understood as a used reconditioned piano, not as a fully rebuilt or fully restored instrument. It has been prepared for sale, but some original parts may remain.
Original parts may show normal age-related wear. Where parts are damaged, failing, or not serviceable for the standard of the piano being sold, they may be set up, repaired, or replaced. Where parts still have useful life, they may be left in place and adjusted.
Roberts Pianos represents the piano as serviceable and prepared for normal home use at the time of sale, not as mechanically new. Further tonal refinement, concert-level regulation, voicing preference, or optional upgrades may be recommended by a technician over time and are not automatically warranty defects unless Roberts Pianos confirms this in writing.
As with any used acoustic piano, the instrument may contain wear, aging, or structural weaknesses not immediately visible, including but not limited to legs, casters, and supporting components. The buyer acknowledges that they have inspected the piano or have had the opportunity to do so and accepts responsibility for the piano after transfer of possession, including ordinary risks related to movement, placement, use, and age-related future maintenance, except where a separate written warranty clearly applies.
Limitation of Liability
Roberts Pianos shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.
Without limiting the foregoing, purchases of pianos are subject to the structural condition and as-is sale terms in the section Structural condition and as-is sale (pianos) above.
Intellectual Property
The content on this website, including text, graphics, images, and software, is the property of Roberts Pianos and is protected by copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.
Privacy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.
Termination
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Governing Law
These Terms shall be interpreted and governed by the laws of England and Wales, without regard to its conflict of law provisions. You may submit any dispute to the courts of England and Wales.
Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: info@robertspianos.com
Phone: +44 (0)1865 240634
Address: 87 St Clement's Street, Oxford, OX4 1AR, United Kingdom